Evvl

Summarization: Opus 4.7 vs DeepSeek v4 Flash vs Hunyuan hy3

Prompt

Summarize the following customer service complaint in exactly 3 bullets. Each bullet ≤20 words. Capture the main issues. Skip pleasantries and venting. <complaint> To whom it may concern, I have been a Premier subscriber to your RingPath Doorbell Pro since March 2024, and I am writing today because I have officially run out of patience. When I first installed this device, it worked fine. My wife and I were even recommending it to neighbors. That ended with the May firmware update, which the community forums describe as "improved background processing" — apparently a polite way of saying you broke motion detection. Since that update, the doorbell sends me push notifications roughly 47 times a day for what it claims is "person detected" but is, in fact, the shadow of a tree branch. I once received eleven notifications in a single afternoon because a pigeon walked past my porch. Meanwhile, when an actual UPS driver came to my door last Thursday, the doorbell registered nothing, the package was left at the wrong address, and I had to chase it down on the next street over. So the AI is now firmly convinced that pigeons are humans and humans are not. I have called your support line four times. The first agent told me to factory-reset the device, which I did. The second told me the issue was my Wi-Fi, even though every other device in my home works fine, including a competing brand of camera I bought out of spite. The third agent put me on hold for 38 minutes and then disconnected. The fourth agent — my favorite — told me the issue was "user-facing" and recommended I upgrade to the Premier Plus tier, which costs an additional $4 per month and apparently includes the privilege of being detected. While we're here, the app forced me to accept new terms of service in April that I did not have time to read, and now my doorbell is somehow showing me targeted ads for lawn-care products in the "events" feed. I do not have a lawn. I live in an apartment. The doorbell is monitoring a hallway. I am also concerned that the device appears to be uploading audio clips to your servers despite the privacy toggle being off. I noticed this because the app suggested I "review yesterday's conversations," which is not a feature I knowingly enabled. If this is happening, I would like it to stop. If it is not happening, please fix the wording, which currently reads as a confession. I am not asking for a refund — I have invested too much emotionally to walk away. I am asking that you either fix motion detection or stop pretending it is a feature. I would also appreciate that you disable the ads, or at the very least target them at things I might actually buy, like sleep aids or new doorbells from your competitors. I have attached screenshots of the notification log, the call transcripts, and one photo of the pigeon. Please respond within five business days. Sincerely, A formerly enthusiastic customer </complaint>

Responses with Summarization: Opus 4.7 vs DeepSeek v4 Flash vs Hunyuan hy3 (1 rows)

openrouteropenrouter
claude-opus-4.7
anthropic/claude-opus-4.7
4.66sFastest by 3x$0.0081Priciest by 61x
  • Motion detection broken since May firmware update: false alerts on shadows/pigeons, missed actual visitors like UPS driver.
  • Four support calls unresolved; agents blamed Wi-Fi, user, or upsold Premier Plus tier instead of fixing issue.
  • Privacy concerns: unexplained audio uploads despite toggle off, plus irrelevant targeted ads injected into events feed.
openrouteropenrouter
deepseek-v4-flash
deepseek/deepseek-v4-flash
5.63s$0.00013Cheapest by 61x
  • Motion detection broken after May firmware: false alerts for shadows/pigeons, misses actual people like UPS driver.
  • Four support calls unhelpful: factory reset, Wi-Fi blame, disconnection, and an upsell to Premier Plus tier.
  • Privacy concerns: audio uploaded to servers despite toggle off; targeted ads in events feed despite no lawn.
openrouteropenrouter
hy3-preview (reasoning: low)
tencent/hy3-preview
16.67sSlowest by 3x$0.00043
  • May firmware update caused faulty motion detection, flagging shadows/pigeons while missing humans.
  • Support was unhelpful, pushed Premier Plus upsell, and app shows irrelevant lawn-care ads.
  • Audio clips uploaded to servers despite privacy toggle being off, per app prompts.

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